How to Respond to an Upsetting or Critical Email Webcast | 4193831B


Date :
October 11, 2019 11:00 AM - 12:00 PM
Location :
Facility :
Webcast Rebroadcast
Level of Difficulty :
Member Price :
Nonmember Price :
CPE Credits :
CPE 1.00
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It’s happened to all of us. We open our inbox in a calm frame of mind and then, Pow! We read an email that sets our blood boiling. Whether the email is critical, insulting, or just plain upsetting, we are left shaken and tempted to bite back. Learn strategies for dealing with upsetting emails. Review the process of responding (or not responding) to the email as well as tips about managing our emotions so that we regain our cool quickly.


  • Identify the core principles of responding to upsetting emails. 
  • Analyzing the writer of an upsetting email. 
  • Mastering a four-step process to responding appropriately to a critical email.
  • Knowing when not to respond. 
  • Learning tools for mastering the feelings that an upsetting email evokes

Major Subjects:

  • Business communication 
  • Emotional intelligence
  • Human resources
  • Practice management

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Level of Difficulty:
Field of Interest:
Communications and Marketing


Designed For:

CPAs, financial professionals and staff.


Elizabeth Danziger
Elizabeth Brenner Danziger, founder of Worktalk Communications Consulting, enables people to achieve success through better writing. Improved writing means greater productivity, better customer service, quicker adoption of internal initiatives, fewer misunderstandings, faster completion of key work and enhanced relationships. Ms. Danziger has trained businesspeople throughout the U.S. and has worked with executives from many major corporations. She brings 28 years of experience to her work. Danziger's clients include a wide range of businesses, including professional service firms such as Sullivan and Cromwell; Nixon Peabody; Ernst and Young; PragerMetis; RBZ; CohnReznick; Miller, Kaplan, Arase and others. Ms. Danziger's clients develop a keen insight into their product or service and see how to convey their message clearly. They learn techniques that help them build more powerful relationships through the written word. In addition, they learn practical ways to get to the point and write successfully. In email seminars, participants master three elements of effective email: clear writing, good judgment and efficient productivity. Ms. Danziger received her B.A. from Pomona College in Claremont, California and holds a Certificate of Executive Education from the UCLA Anderson School of Business. She has written four books, the most recent of which is Get to the Point!, which was originally published by Random House and is now in its second edition. Her work has been published throughout the world.
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