CHC SB DG: Diffusing difficult clients: personality types, communication styles, and addressing customer complaints using the DISC personality types | C3031120


Date :
November 24, 2020 8:00 AM - 9:00 AM
Location :
Channel Counties
Facility :
Virtual Meeting
Level of Difficulty :
Member Price :
Nonmember Price :
Show tabs
Ever wonder why people just get agitated when you asked a simple question? Do you want to better communicate with clients & co-workers? This class aims to teach the basics of the DISC Personality Types, how to identify them quickly, how to adjust communication accordingly. We will go through communication styles, individual needs, and cover the 10 Steps to Addressing Customer Complaints.


  • Recognize the DISC Personality Types
  • Identify how to adjust communication accordingly
  • Determine how to diffuse difficult situations and address customer needs

Major Subjects:

DISC Personalty Types: what they are, how to identify them quickly, how to adjust communication accordingly.
10 Steps to Addressing Customer Complaints

Advanced Prep:


Misc. Information:

  • Zoom room opens at 7:45am, presentation begins at 8am
  • No CPE but registration is FREE!
Level of Difficulty:
Field of Interest:
Personal Development
Designed For:
Attorneys, CPAs and Professional Staff


Austin Lampson
Austin Lampson - Lending can seem daunting, but the reality is that, with the right team, it can be a breeze. The Lampson Team is here to assist the brave men & women who serve our country achieve their goals of home-ownership! We are honored to support our nation's veterans & active military, and are here for you every step of the way of the mortgage process. Whether this is your first home, first home in California, or are simply looking at the best way to structure your long term financial goals, we are ready to serve! Watch this video to hear about our three promises to you and some feedback from actual clients. I'm Austin Lampson, your ally in the home-buying process. My goal is to make my clients' mortgage processes as streamlined and smooth as possible. I've been in the industry for over a decade, and I can ensure my clients will receive the best customer service while we work together to determine the best mortgage product for them. I believe that it's our responsibility to create the kind of community we want to live in, which is why I volunteer my time with a variety of local groups. This is also why I guide my clients in responsible borrowing. I want to make sure my clients are in homes they love and can afford, so they may enjoy year
No Agenda or Materials posted.